We want you to feel comfortable purchasing an ANDREA Coffee Club membership before opening. This policy explains cancellation and refund arrangements for the one-time purchase of an annual membership.
This policy should be read together with our Terms & Conditions. Nothing in this policy limits or removes any consumer right that cannot legally be limited or removed.
Overview
Membership is purchased as a one-time payment. There is no automatic renewal. The initial 12-month membership term begins on the official opening date if the membership was purchased pre-opening.
The date of purchase and the membership activation date are therefore different during the pre-opening period.
Your statutory consumer rights apply in addition to this policy.
14-day cancellation period
For qualifying distance contracts, UK consumer rules generally give consumers 14 calendar days to change their mind, subject to the applicable exceptions and rules. The cancellation period for a service contract generally begins when the contract is entered into.
If you have a statutory right to cancel, you normally do not need to give a reason. You may cancel by making a clear statement that you wish to do so; you do not have to use a particular form unless applicable law requires otherwise.
Because the core membership benefits are not activated until the official opening date, we do not intend to supply those in-store membership benefits during the pre-opening period. Any separately offered pre-opening event or experience will be subject to its own communicated terms.
How to cancel
To request cancellation or a refund, contact:
Please include the email address used for your purchase and, where available, your membership or order reference.
A clear statement that you wish to cancel is sufficient where applicable law permits cancellation by such a statement.
Cancelling before opening
The 12-month initial membership term starts on the official opening date, not on the pre-opening purchase date.
If you cancel within an applicable statutory cancellation period and are entitled to a refund, we will process the refund in accordance with applicable law.
After any applicable statutory cancellation period has ended, a change-of-mind refund is not automatically available unless we expressly offer one or you have another contractual or statutory right to a refund.
If the opening is delayed
ANDREA is a new physical café and the opening date may be affected by construction, planning, licensing, equipment installation, supplier availability or other operational matters.
Your initial membership term is intended to begin on the actual official opening date.
If a delay creates a legal or contractual right to cancel or obtain a refund, we will provide the applicable remedy and communicate relevant information as soon as reasonably possible.
If ANDREA cannot open
We are building ANDREA with the intention of opening and operating the Coffee Club. If circumstances make opening impossible or materially impracticable, we will communicate with affected customers as soon as reasonably possible.
Where you are legally entitled to a refund or other remedy, we will provide it in accordance with applicable law.
After activation and expiry
Once activated, the initial membership remains valid for 12 months and then expires automatically. No automatic renewal payment is taken.
Members who wish to continue may renew through their ANDREA member account by making a new purchase at the renewal price and terms shown at that time.
If a statutory cancellation right applies to a renewal purchase, we will handle it in accordance with that right.
Refund process
Where a refund is approved or legally required, we will normally return the money using the original payment method.
Where applicable law requires a refund within a particular period, we will issue it within that period. For a valid statutory cancellation of a qualifying distance contract, the applicable legal timetable will apply.
Your bank or payment provider may take additional time to display the refunded amount.
We will not normally charge an administrative fee for a refund that is required by law.
Payment issues
If a payment appears to have failed, been duplicated or otherwise processed incorrectly, please contact us as soon as possible.
We may work with our payment service provider to investigate duplicate charges, failed transactions, payment disputes or suspected fraudulent activity.
Fraud, misuse and chargebacks
We may investigate transactions that appear fraudulent, unauthorised or connected with deliberate misuse of the membership system.
This may include stolen payment details, fraudulent purchases, deliberately duplicated transactions or other unlawful activity. We will handle suspected fraud fairly and in accordance with applicable law and the requirements of our payment provider.
Nothing in this section prevents you from exercising any statutory rights available to you.
Your legal rights
This policy does not replace your statutory rights as a consumer.
Depending on the circumstances, your rights may arise under UK consumer protection legislation, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.
Where our contractual terms provide less protection than the law requires, the applicable legal rights will prevail.
Contact us
Questions about a refund or cancellation? Contact us using the details below.